Wednesday, April 27, 2011

Socially Acceptable-The Royal Wedding

Ladies, you have tonight and tomorrow night to get your zzzz's because any good fashionista will be setting their alarm at 4am on Friday to watch the royal wedding. Those of us who remembers the wedding of Charles and Diana...even tho I was...ahem...extremely young...its something you will never forget. Why would I want to waste the opportunity to see something so great in my adult world?

Here are some great options to participate online:

The Official You Tube Channel. You Tube has given you the option to watch the Royal shenanigans here on the Official Royal Channel starting at 5a EST. It will follow the pair’s journey to and from Westminister Abbey, the Wedding Service, balcony appearance and aircraft ceremony.

Google.Google has already outlined with 3D Street View

Twitter. I will be watching with my tweeps on Twitter. Search for the #royalwedding. and take your pick on who is interesting to follow and enjoy. Watching any award show on Twitter is the only way to go and I am sure that this event will not disappoint.

The Royal Wedding website. For the whole shebang...get on over to The Royal Wedding for all the Kate and Wills official info that you can stand!
If you are tired, don't want to set your alarm or GASP!!don't have computer access when you get to work...well, I guess you can call me with your ultra trendy Will and Kate Iphone case and I will fill you in...


Am I the only person setting my alarm or will you be joining me? Is this where DVR shines its brightest? Or will you just be assured that you will catch recaps ad nauseum that you are not going to even bother with a plan?


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Saturday, April 23, 2011

How Using Twitter For Customer Service Has Saved My Sanity

A running joke with my friends is that if there is a waitress that has had a bad day, she will be our waitress. To say I'm a glutton for bad service is an understatement. I really don't know why, I swear I don't invite it, it just happens. On a national level, having taken these experiences in consideration...I have become quite the letter writer when I feel my customer service isn't up to par. Just to make you (me) feel better, I am also extremely quick to give praise in writing when it is due. Some companies are good at listening to their customer's "concerns" (Delta)...others have never really had that area nailed down. In today's modern age, the companies that are going to have the most success are the ones who have embraced social media properly. For my company, Little Blog Dress, each client whose social media I handle has search parameters set up in order to engage with a customer who mentions their business or brand. If someone is eating at one of my restaurants...I ask them how their meal is, for example. Yes, it is a little super stalker but I feel it makes a difference. But how are national brands handling this new electronic world? Ann Taylor Loft, Lush and Patsy's NYC have thanked me for my accolades (see I am not that terrible)on Twitter, but what happens when I have a valid complaint? Because I have now taken my letter writing skills of old and modernized my concerns to 140 characters or less on Twitter. I want to know who has what it takes to make cranky me happy!
For what it lacks in pitiful foreign customer service, Dell (@dell cares) makes up for in it's supreme Twitter efforts. Jet Blue (@JetBlue)gets my lifelong dedication, as via Twitter during a Nor'easter they fixed my uncle in two seconds flat. There was a two hour phone wait!! The Sak, has wonderful phone customer service, but why have a Twitter account if you aren't gonna respond to me when I want advice on who to contact when my bag broke after two weeks? No response to a question on Twitter about your brand? Shame on you! Twitter, as you know, is wonderful once you understand the benefits. It is a great way to get your customer service issues resolved with just a flick of the wrist. It's worth the effort and I hope all over companies follow suit. Wondering what success/epic fail stories you have using social media for customer service? Pin It

Sunday, April 10, 2011

Facebook Holds Its Own Version Of Amnesty Day

This week, I feel like a weight has been lifted off of me. Facebook has enabled a one click merge from  putting your business in a no-no Facebook account to a right like rain Facebook Business Fan Page. Owning a social media business, I am red-faced to admit to you that My business Facebook Page was disguised as a Facebook account!

I. Know.

But in my humble defense, when I first started this business having a Facebook Fan Page didn't really have that big allure.  There was really no benefit to having one. Most importantly, how was I to make people become my friend with a boring fan page!! Thankfully, with analytics and tons of special features... they have come a long way!

In the meantime, having LBD as a Facebook account has hurt me. I haven't utilized my own Facebook efforts to its own capacity...how embarrassing! It wasn't sensible to manage my own personal page and then manage the LBD one to the best of its ability. Not to mention the Catholic guilt I have to endure when I illegally log in to my LBD account when I wished there was a way to make it on the up and up.

This week, although they haven't marketed it this way Facebook gave me a chance to stop being the biggest hypocrite on the planet. One click of the button and yes, I did lose the content on my wall (that I can rebuild)-I now have a normal Fan Page!

So now go be a fan, and I will go about my day breathing in and out a little easier!! And Rebuilding....


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